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Consumers’ right to cancel

Consumers are entitled to a right to cancel under the following terms. For the purpose of these STCs a consumer is any individual entering into a legal transaction for purposes that cannot be attributed mainly to either their trading or their self-employed activity.

Information on cancellation

Right to cancel the contract
You have the right to cancel this contract within fourteen days without stating reasons. The cancellation period is fourteen days from the day

  • on which you or a third party named by you who is not the carrier took possession of the goods, if you ordered an item or several items in one single order and the item is or items are delivered as a whole
  • on which you or a third party named by you who is not the carrier took possession of the last item, if you ordered several items in one single order and the items are delivered separately
  • on which you or a third party named by you who is not the carrier took possession of the last consignment or the last piece if you ordered goods delivered in several consignments or pieces

If it is a case of several of the aforegoing alternatives, the cancellation period does not begin until you or a third party named by you who is not a carrier took possession of the last item or the last consignment or the last piece.
To exercise your right to cancel, pls. send us a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to cancel this contract.
You may do so by contacting us at:

LE CHIEN – Faithful Essentials
Grete Sprungala
Limburger Strasse 28
D – 52064 Aachen
Fon. +49 (0)241 990 7684
Fax. +49 (0) 241 990 76986
E-Mail: talktous@le-chien-essentials.com

You may use the attached Cancellation Form to do so, but it is not obligatory.
To comply with the cancellation period it suffices for you to send the communication about exercising the right to cancel before the end of the cancellation period.

Consequences of the cancellation
If you cancel this contract we are required to refund you all payments we received from you including the delivery costs (excluding additional costs incurred by your choosing a type of delivery different from the least costly standard delivery offered by us) promptly and by not later than fourteen days from the day we received the communication about your cancellation of this contract. For this return payment we use the same means of payment you used in the original transaction, unless explicitly agreed otherwise with you; under no circumstances will you be charged for the refund.
We can refuse repayment until we have received the goods back or until you have proven that you have sent the goods back, whichever is earlier.
You are required to send or give back the goods promptly and at all events by not later than fourteen days after you notify us of the cancellation of this contract to The time limit is complied with when you dispatch the goods before the end of the fourteen-day time limit.
You only have to cover the loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary for checking the quality, features and functioning of the goods.
Your may only return goods that are unworn.
Pls. return goods in the original packaging. Pls. enclose it with your cancelation form template, which is enclosed in the shipment you received.
Sorry, we can not offer free return shipping. Pls. kindly bear the direct costs of returning the goods.
Sorry, we do not accept unfree shipments.
It is best to keep the receipt of your carrier, so you may track your shipment in case of a loss. LE CHIEN is not responsible for lost shipment. We will send you a confirmation upon arrival of your shipment.

Exclusion or premature lapse of the right to cancel
There is no right to cancel contracts

  • for delivering goods that are not pre-manufactured and for the manufacture of which an individual selection or stipulation by the consumer plays a significant part or the manufacture is tailored clearly to the consumer’s personal requirements.

Cancellation Form template
(If you wish to cancel the contract, fill in this form and return it to us.)

I/We (*) hereby cancel the contract I/we (*) concluded regarding the purchase of the following goods (*)/the provision of the following service (*)
LE CHIEN – Faithful Essentials
Grete Sprungala
Limburger Strasse 28
D – 52064 Aachen
Fon. +49 (0)241 990 7684
Fax. +49 (0) 241 990 76986
E-Mail: talktous@le-chien-essentials.com
Ordered on (*)/Received on (*)

Consumer’s name

Consumer’s address:

Date
(*) Delete where applicable

You may download the Cancellation Form here.

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